Passenger Service Agent
Kochi
•
Posted 3 months ago
Salary Range
₹20,000 - ₹40,000 / month
Experience
1–3 years
Education
Bachelor's Degree (Undergraduate)
Work Mode
On-Site
Role Overview & Description
we are seeking passenger service agent responsible to Assist passengers during check-in, boarding, arrivals, and baggage service interactions. Verify documents, update passenger records, and communicate flight-related information. Handle service recovery for delays, missed connections, and special assistance requests. Represent the airline or ground handler with professional customer service throughout the journey
Key Requirements & Responsibilities
• Perform check-in and boarding procedures accurately.
• Verify tickets, ID, visas, and travel documents as required.
• Assist special-needs, elderly, and transit passengers.
• Handle flight disruption communication and rebooking support.
• Coordinate with gate, baggage, and airline operations teams.
Required Skills & Expertise
Customer service excellence
Clear verbal communication
Conflict resolution and empathy
Computer/ticketing system proficiency
Attention to detail under time pressure
Education & Study Field
Bachelor's Degree (Undergraduate)
Experience Required
1–3 years
Languages Required
Hindi
English
Perks & Benefits
- Food provided
- House Rent Allowance (HRA)
Job Snapshot
- Job Code #JOB-2545
- Category Travel & Aviation
- Employment Full-Time
- Work Mode On-Site
- Shift Type Day Shift
- Deadline Sep 30, 2026
- Country India
- State / Province Kerala