Customer Relations Officer
Fujairah
•
Posted 3 months ago
Salary Range
AED3,000 - AED7,500 / month
Experience
3–6 years
Education
Diploma
Work Mode
On-Site
Role Overview & Description
We are seeking a professional and customer-focused Customer Relations Officer to build strong client relationships, handle customer inquiries, and ensure exceptional service delivery. The ideal candidate will act as the primary point of contact for customers, address concerns promptly, and support customer retention initiatives. Strong communication, problem-solving, and interpersonal skills are essential for this role
Key Requirements & Responsibilities
• Handle customer inquiries, requests, and complaints in a professional manner.
• Build and maintain positive relationships with customers and clients.
• Maintain accurate customer records and prepare service reports.
• Follow up on customer feedback and ensure timely resolution of issues.
• Coordinate with internal departments to ensure customer satisfaction and service excellence.
Required Skills & Expertise
Customer Relationship Management
Communication & Interpersonal Skills
Complaint Handling & Conflict Resolution
Client Retention & Service Excellence
Documentation & Reporting
Education & Study Field
Diploma
Bachelor's Degree (Undergraduate)
Experience Required
3–6 years
Languages Required
English
Arabic
Perks & Benefits
- House Rent Allowance (HRA)
- Medical Allowance (MA)
- Visa
Job Snapshot
- Job Code #JOB-2731
- Category Customer Service
- Employment Full-Time
- Work Mode On-Site
- Shift Type Day Shift
- Deadline Sep 30, 2026
- Country United Arab Emirates
- State / Province Fujairah