Customer Relations Officer
Al Ain
•
Posted 3 months ago
Salary Range
AED3,500 - AED7,000 / month
Experience
2–5 years
Education
Diploma
Work Mode
On-Site
Role Overview & Description
We are seeking a professional and customer-oriented Customer Relations Officer to manage client interactions, enhance customer satisfaction, and build long-term relationships. The ideal candidate will serve as the primary point of contact for customers, handle inquiries and complaints efficiently, and ensure a high standard of service delivery. Strong communication, relationship-building, and problem-solving skills are essential for this role
Key Requirements & Responsibilities
• Respond to customer inquiries, requests, and service-related issues professionally.
• Build and maintain strong relationships with customers and clients.
• Handle complaints and coordinate timely resolution with relevant departments.
• Maintain customer records, feedback logs, and service reports.
• Support customer retention initiatives and improve overall customer satisfaction.
Required Skills & Expertise
Customer Relationship Management (CRM)
Communication & Interpersonal Skills
Complaint Handling & Conflict Resolution
Customer Service Excellence
Documentation & Reporting
Education & Study Field
Diploma
Bachelor's Degree (Undergraduate)
Experience Required
2–5 years
Languages Required
English
Arabic
Perks & Benefits
- House Rent Allowance (HRA)
- Medical Allowance (MA)
- Visa
- 1 Month Annual Leave
Job Snapshot
- Job Code #JOB-2730
- Category Customer Service
- Employment Full-Time
- Work Mode On-Site
- Shift Type Day Shift
- Deadline Sep 30, 2026
- Country United Arab Emirates
- State / Province Abu Dhabi