Call Center Executive
Alappuzha
•
Posted 5 months ago
Salary Range
₹10,000 - ₹30,000 / month
Experience
0–1 years
Education
Higher Secondary / 12th / Intermediate
Work Mode
On-Site
Role Overview & Description
The Call Center Executive is responsible for handling inbound and outbound calls, assisting customers with queries, resolving complaints, and providing information about products or services. The role focuses on delivering excellent customer service and maintaining customer satisfaction.
Key Requirements & Responsibilities
• Handle inbound and outbound customer calls professionally
• Resolve customer queries, complaints, and service issues
• Provide accurate information about products and services
• Maintain call quality and customer satisfaction standards
• Record customer details and update CRM systems
• Follow up with customers for issue resolution and feedback
Required Skills & Expertise
Communication skills
Customer handling
Listening ability
Basic computer knowledge
Problem-solving
Education & Study Field
Higher Secondary / 12th / Intermediate
Diploma
Bachelor's Degree (Undergraduate)
Experience Required
0–1 years
Languages Required
English
Perks & Benefits
- House Rent Allowance (HRA)
Job Snapshot
- Job Code #JOB-890
- Category Telecommunications
- Employment Full-Time
- Work Mode On-Site
- Shift Type Day Shift
- Deadline May 30, 2026
- Country India
- State / Province Kerala